Privacy Policy

Last updated: 2026-07-08

This Privacy Policy explains what information Proxy11 ("we") collects through the proxy11.com website and API (the "Service"), how it is used, and the choices you have. By using the Service, you consent to the practices described here.

1. Information We Collect

Account information: when you register, we collect your first and last name, email address, and a hashed password. We generate an API token linked to your account.

Usage information: we record the number of API requests made with your key and the status of your orders and subscriptions.

Technical information: to operate rate limiting and protect the Service, we log the IP address of incoming requests to public and API endpoints. These logs are kept only as long as needed for this purpose.

We do not store the content of requests you make through the proxies, and we do not control or receive the traffic that passes through third-party proxies.

2. Payments

Paid plans are processed by NOWPayments, a third-party cryptocurrency payment provider. Payment and transaction details are handled by NOWPayments; we do not collect or store your cryptocurrency wallet addresses, private keys, or card details. We retain a record of the order and its status for accounting and support.

3. Cookies and Sessions

We use a session cookie to keep you logged in and a CSRF token to protect forms. We do not use advertising or cross-site tracking cookies.

4. Third-Party Services

The Service relies on the following third parties, each governed by their own privacy policies:

  • NOWPayments — processes cryptocurrency payments.
  • Cloudflare — delivers the website and provides security and bot protection.
  • SendGrid — delivers transactional email such as confirmation and password-reset messages.

5. How We Use Information

We use the information we collect to operate and secure the Service, to authenticate you, to enforce rate limits and acceptable use, to process orders, and to respond to support requests. We do not sell your personal information.

6. Data Retention and Security

We retain account and order information for as long as your account is active and as needed afterwards for legitimate business and legal purposes. Passwords are stored only as salted hashes. No method of transmission or storage is fully secure, but we apply reasonable technical and organizational measures to protect your information.

7. Your Choices

You may request access to, correction of, or deletion of your personal information by contacting [email protected]. You can reset or regenerate your API key from your dashboard at any time.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective when posted on this page.

9. Contact

Privacy questions can be sent to [email protected].